Refund policy

Refund Policy

We accept change-of-mind returns within 7 days of delivery, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer.

Personalised & Engraved Products

As personalised and engraved products are made specifically for you, we do not accept change-of-mind returns on these items.

This does not affect your rights if the product is faulty, damaged, incorrectly personalised by us, or otherwise does not meet the consumer guarantees under Australian Consumer Law.

Natural Timber Variation

Our products are handcrafted from natural timber. Variations in grain, colour and tone are a normal part of the timber and make every piece unique. These natural variations are not considered faults.

Damaged or Faulty Items

If your order arrives damaged or you believe there is a fault, please contact us as soon as possible through our Contact Us page. Please include your order number and clear photos of the item so we can assess the issue.

Where a product does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the nature of the problem. For a major problem, the customer can generally choose a refund or replacement.

Returns & Refunds

Once an approved return has been received and inspected, we will let you know the outcome.

Where a refund is approved, it will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

For approved change-of-mind returns, original and return shipping costs are not refundable.

Where an item is confirmed to be faulty, we will reimburse reasonable return postage costs where required under Australian Consumer Law.