Privacy Policy

Last updated: 19 September 2026

Wallace Run respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, purchase a product, request personalisation, contact us or otherwise interact with Wallace Run.

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website and process orders.

Personal Information We Collect

The information we collect depends on how you interact with Wallace Run and may include:

• Contact information, such as your name, email address, phone number, billing address and shipping address.
• Order information, including the products you purchase, quantities, delivery details, order history, returns and refunds.
• Payment and transaction information, such as your chosen payment method, payment status and transaction details. Full payment card details are processed by Shopify and our payment providers and are not ordinarily received or stored by Wallace Run.
• Personalisation information, including engraving text, names, dates, personal messages, business details, logos, artwork and files you provide when ordering a personalised product.
• Communications, including information you provide when contacting us about an order, product or general enquiry.
• Device and technical information, such as your IP address, browser, device type, network information and similar identifiers.
• Website usage information, including pages and products viewed, items placed in your cart and how you interact with our website.
• Marketing preferences, including whether you have chosen to receive promotional communications from us.

You can browse our website without identifying yourself. Certain information is required if you wish to place an order, receive delivery or use particular services.

How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, enter personalisation details, upload a logo or artwork, contact us or subscribe to marketing;
• automatically when you visit and use our website, including through cookies and similar technologies;
• through Shopify and other service providers used to operate our store, process payments, provide product customisation, analyse website activity or deliver orders; and
• from other third parties where permitted by law.

How We Use Personal Information

We may use your personal information to:

• process, prepare and fulfil orders;
• process payments and refunds;
• arrange shipping and delivery;
• create personalised and engraved products;
• prepare customer-supplied logos, artwork, wording or messages for engraving;
• communicate with you about your order;
• provide customer service and respond to enquiries;
• manage returns, replacements or refunds;
• maintain and improve our website, products and customer experience;
• understand how customers use our website;
• detect and prevent fraud, misuse or security issues;
• maintain business, accounting and transaction records;
• comply with applicable laws and legal obligations; and
• provide marketing or promotional communications where you have chosen to receive them or where otherwise permitted by law.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

Personalisation, Engraving and Uploaded Files

If you provide engraving text, a personal message, business information, a logo, artwork or another file, we use that information to prepare and fulfil your personalised order.

Uploaded files and personalisation details may be stored with your order information by Wallace Run, Shopify or the applications and service providers used to manage customisation and fulfilment.

Please do not upload personal, sensitive or confidential information that is not necessary for us to complete your order.

How We Share Personal Information

We may provide personal information to trusted third parties where reasonably necessary to operate Wallace Run and provide our products and services.

These may include:

• Shopify;
• payment processors;
• shipping and delivery providers;
• website, software and technology providers;
• product customisation and file-upload providers;
• analytics and marketing providers;
• professional advisers; and
• government, regulatory or law-enforcement authorities where required by law.

We may also disclose information where you request or authorise us to do so.

We do not sell customer lists or personal information for money.

Shopify

Our online store is hosted by Shopify.

Shopify processes certain information about customers and visitors in order to provide its ecommerce, payment, security and related services.

Information submitted through our store may therefore be processed by Shopify and its service providers in Australia and overseas.

You can find further information about Shopify's handling of personal information in the Shopify Consumer Privacy Policy. Shopify Consumer Privacy Policy

Cookies and Website Technologies

Our website uses cookies and similar technologies to help the store function, remember preferences, understand website usage, improve our services and, where applicable, support marketing and advertising.

Some cookies are necessary for functions such as shopping carts and checkout. Others may be used for analytics or marketing.

Where required, you may be given options to manage certain cookie and privacy preferences.

Your browser may also allow you to block or delete cookies. Doing so may affect some website functions.

Storage and Security

Personal information may be stored electronically through Shopify and other service providers we use to operate Wallace Run.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

Retention

We keep personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

• fulfil and support orders;
• maintain transaction and accounting records;
• respond to customer enquiries;
• manage disputes or warranty matters; and
• meet legal or regulatory requirements.

When information is no longer reasonably required, it may be deleted, destroyed or de-identified where appropriate.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

In some circumstances, access or correction may be limited where permitted or required by law.

Overseas Processing

Some of the service providers used by Wallace Run operate outside Australia.

Depending on the services involved, personal information may be processed or stored in countries including Singapore, Canada and the United States, as well as other countries in which our service providers operate.

We use established service providers and take reasonable steps, where applicable, to ensure personal information is handled appropriately.

Children

Our online store is not directed specifically at children.

We do not knowingly seek to collect personal information from children without appropriate consent. If you believe a child has provided personal information to us inappropriately, please contact us.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Those third parties have their own privacy practices and policies. Wallace Run is not responsible for the privacy practices or content of websites that we do not operate.

Privacy Complaints

If you have a question or complaint about how Wallace Run has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand your concern. We will review the matter and respond within a reasonable period.

Where applicable, if you are not satisfied with our response, you may also be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.

The current version will be published on our website and the Last updated date will be changed when the policy is updated.

Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:

Wallace Run
PO Box 3228
Tomerong NSW 2540
Australia

Email: hello@wallacerun.com.au